Q: I lost my payment coupon how do I pay my bill?
A:If you lose your payment coupons simply send your payment in an envelope with your account number attached. If you don't know your account number simply call us or email us using the form to the right.
Q:Why the is the amount due different than my normal monthly amount?
A:This could happen for many resons such as a change of service during the month, an outage credit was applied to your account, a payment was late and/or a late fee was assessed. Anytime you have questions regarding your bill please contact us.
Q: What are franchise fees?
A:HCCTV is required by our Franchise Agreement to pay the Franchise Fees to your town or village. HCCTV is permitted to pass these fees through as a seperate charge on your cable bill.
Q: Can I pay my bill all at once when I receive the quartely coupons?
A: Yes, you can pay in advance at any time. The overpayment will stay as a credit on your account and every month your Cable fee due will be deducted from that credit.
Q: My monthly coupon has a minus sign in the Pay This Amount area?
A: The minus sign next to any number in the PAY THIS AMOUNT area means you have a credit of that much on your account after the monthly Cable TV charge.
All payments are due on the 1st of each month and are considered late after the 10th of every month.
Bills are sent quarterly (Jan-March, April-June, July-August, September-December. At least 10 days prior to when the first payment of the quarter is due you will receive your quarterly coupons. You will receive three coupons on each quarterly billing. Simply detach coupons and send in payment with corresponding months. Payments can be made all at once or one coupon at a time.
Currently we accept cash, check or money orders for payments. Our office is open Monday-Friday from 9am-12 Noon and 1-4 pm. Payments can be made in person, by mail or dropped off in our payment drop box located outside our office at 1330 State Route 30 in Wells,NY.
If paying in our convenient drop box we advise that you put your payment and coupon in an envelope before putting it in the payment slot. We also advise against using cash as your form of payment.
NYS Public Service Cable Regulations Regarding Payments
Complaints/ Billing Disputes:
You have 30 days from the date you receive your bill to contact Hamilton County Cable TV.Inc. to register a complaint or to dispute any portion of your bill. Complaints or billing problems may be registered during normal business hours at our office in Wells 518-924-2013 or by calling 1-800-562-1560. We will answer your inquiry or dispute in writing within 20 working days. If you are not satisfied with the results of our investigation, you may contact the N.Y.S. Public Service Commission at 1-800-342-3330. However, if you do not notify the Public Service Commission within 30 days after receiving our written investigation, we may initiate disconnection
Delinquency/Termination of Service:
If your payment has not been received within 30 days from the due date your account is "Past Due”. You will receive a 30 day reminder to help you retain your cable service by keeping your account up-to-date. The 30-day reminder notice shows the amount to pay to avoid DISCONNECTION and where your payment must be sent. A collection fee may be charged when a subscriber makes a payment at their residence to prevent disconnection of service. A check returned by the bank for insufficient funds is not a valid payment and will not avoid disconnection. A charge of $20.00 will be levied for any check returned for insufficient funds. A late fee of $2.50 will be assessed for unpaid balances after the 10th of the month. If your service is terminated for non payment you will be required to pay your back balance plus a $45.00 reconnect fee. All disconnected delinquent accounts may be turned over to a collection agency if the balance is not paid within 30 days. A $15.00 service charge will be added to the outstanding balance.
All returned checks may receive a $20.00 surcharge on top of any charges your bank may charge you. All returned checks that are not paid after 30 days will be turned over to collection.
Voluntary Disconnect of Service:
We highly recommend that you notify us at least two weeks before you would like any of you services to be discontinued so that we may properly schedule the disconnection of your service. We will continue to charge your account until the disconnection of your service is complete up to two weeks.
Refunds will be granted only if the subscriber has paid for Cable TV Service beyond the end of the current month.